I purchased a pair of Raiders earrings from sportskids.com for $9.99. When receiving the item, the earrings were too big for my sons ear so I wanted to return them for credit. I purchased several other items that I was happy with, but the set of earrings were just too big and looked silly on my sons ear.
For an item purchased under $10 sportskids.com charged a restocking fee for the return as well as insisting that the return be made via UPS freight only so the package could be traced. With the restocking fee of 15% and the cost to send it via a freight carrier, the total cost to return the item would have been more than the original purchase price!
POOR Customer Service indeed.